Shipping

Billing and Payment Information

Payment Methods

Bestfurnituredepot.com accepts all major credit cards including VISA, MasterCard, American Express, and Discover as well as Apple Pay, PayPal payments, and wire transfers.

Billing and Shipping Addresses

If your Billing Address is different from your Shipping Address, you will be contacted by our Customer Care department. For your protection, Bestfurnituredepot.com requires that any alternate Shipping Address be listed as an alternate address with your credit card company.

Changes to your Shipping Address must be made at least 48 hours prior to your scheduled delivery date. Any address changes must be verified by a Customer Care agent before they are confirmed. This may delay your delivery date.

Shipping and Delivery

Which services will be included in deliveries in my area?

Bestfurnituredepot.com offer White Glove Delivery Service on all furniture items in the state of Florida from Key West and Orlando. With exceptional care, we will deliver, unpack, and assemble your items.

White Glove benefits include:

• Uncrating and unpacking
• Inspection and preparation
• Delivery to the room of your choice by delivery professionals
• Placement and assembly of furniture pieces
• Removal of debris associated with delivery
• In-home service warranty (Applicable only in Florida)
When will I receive my order?

Bestfurnituredepot.com offers same-day delivery to Dade, Broward, and Palm Beach Counties for in-store orders. Customers within our delivery area can request a specific delivery time frame for an additional fee.

Orders placed on Bestfurnituredepot.com are typically ready to leave our Distribution Center within 48 hours of payment verification, provided the selected items are in stock.

For all orders, our delivery team will contact you to confirm your chosen delivery date. Please be available on the confirmed date to ensure timely delivery. To reschedule your delivery date, please contact Customer Care at 0000000

Deliveries outside the tri-county area are scheduled as needed. You will be contacted with an estimated delivery date.

Time frames are subject to change without notice depending on road and weather conditions.

What if my furniture was damaged during delivery?

If an item arrives damaged, inspect all delivered items with the Delivery Professional present. Note the damaged items on the delivery ticket. The Delivery Professional will confirm, take back the damaged items, and immediately report to our Customer Care Department at 00000000.

We will make arrangements to have the problem corrected by a qualified furniture repair technician or have the product replaced if we determine the problem cannot be corrected. Please note we reserve the right to conduct repairs or exchange your product as necessary and at our discretion.

What if I notice my furniture is damaged after I have received my order?

If you discover that an item is damaged after you have received your order, call our Customer Care department at 000000000 for assistance.

I received a message telling me my online order can’t be processed. Why?

Incorrectly entered addresses are the most common reason for declined orders. Verify your billing and shipping addresses to make sure they are entered correctly. Make sure your payment information is correct and up to date as well. If you are still having trouble placing your order, e-mail us or call our Customer Care department at 000000

Cancelations and Returns

Cancelations

Customers have up to 90 days from placing their order to cancel it and request a refund. Once the cancelation has been confirmed, the full amount will be credited back to the original payment method used within 10 business days. Customers may also cancel partial orders and request a refund for the canceled items. If an order is not picked up or delivered after 90 days and a refund has not been issued or requested, the customer will receive a refund in the form of store credit only.

Returns

Bestfurnituredepot.com only accept returns at the point of delivery. Simply inform the Delivery Professional which piece or pieces you would like to return. Please allow 5-7 business days for your return to be processed. Note that delivery fees are non-refundable.